Legal

Refund Policy

Last updated: March 2026

How the Deposit Refund Works

ExeNova's core mechanic is a refundable accountability deposit. Your 45% deposit is not returned in a single lump sum — it is refunded in three equal tranches across the 90-day pod, based on your Accountability Score at each checkpoint.

  • 45% of your pod membership fee is held as an accountability deposit
  • The deposit is split into three tranches of 15% each, evaluated at Day 30, Day 60, and Day 90
  • Your Accountability Score at each checkpoint determines whether that tranche is refunded
  • Each tranche is processed automatically within 5–10 business days of passing its checkpoint
  • The remaining 55% (45% creator fee + 10% platform fee) is non-refundable

Refund checkpoints:

Day 30 · Score ≥ 50First 15% of your total payment refunded. If your score is below 50, this tranche is forfeited to active members.
Day 60 · Score ≥ 55Second 15% refunded. Evaluated independently — missing Day 30 does not affect your Day 60 eligibility.
Day 90 · Score ≥ 70Final 15% refunded. Consistent, thoughtful check-in engagement is what gets you here.

Each checkpoint is evaluated independently. You can qualify for any subset of the three tranches.

Accountability Score

Your Accountability Score is an AI-generated rolling average of your weekly check-in responses, scored 0–100. Any non-empty check-in answer scores at least 40. The only way to score below 50 is to skip multiple check-ins entirely. Consistent responses that show genuine effort will keep you above all three thresholds.

Inactivity Penalties

If you are inactive for 20+ days:

  • Day 20: Warning email sent
  • Day 25+: 10% of your remaining deposit (minimum $5) is deducted per penalty cycle
  • Penalties are non-refundable
  • 80% of each penalty is redistributed to active members; 20% goes to the platform

Early Departure

If you leave a pod voluntarily before Day 90, any remaining unreleased deposit tranches are forfeited. Tranches already refunded at Day 30 or Day 60 checkpoints are yours to keep. Early departures are not eligible for the remaining tranches — this is a core part of the accountability mechanic you agreed to on joining.

Freeze Days

You have up to 5 freeze days per pod. While frozen, inactivity penalties are paused. Freeze days can be activated from your pod dashboard. Freeze days do not extend the 90-day pod duration.

Creator Fee Refunds

The 45% creator fee is non-refundable once paid. Exceptions may be made at our discretion if a creator fails to deliver a pod as described (e.g., deletes the pod within the first 7 days). Contact us at hello@exenova.app to dispute a charge.

Insights

Payments for locked insights are non-refundable once the content has been unlocked and accessed.

Technical Issues

If you experience a technical issue that prevents you from accessing your pod and we are unable to resolve it within 48 hours, you may be eligible for a full refund at our discretion. Contact hello@exenova.app with details.

Contact

Refund questions: hello@exenova.app — we respond within 24 hours.